SimpleBase

Overview

A complete Help Desk with a fantastic Inbox experience and powerful email capabilities. Resolve customer tickets, collaborate with colleagues, and analyze crucial business metrics.

Either connect your inbox or add our chatbox to activate our Help Desk. With our Shared Inbox, you can collaborate with colleagues to resolve customer tickets faster and achieve more efficient support.

SimpleBase also offers an analytics dashboard where you can track metrics to ensure a top-level support experience.

Key features include:

Creating and training an AI chatbot is super easy with SimpleBase's no-code platform. Your AI chatbot learns from your Knowledge Base articles for a self-learning AI experience, and can index PDFs, text files, or crawl webpages.

Your custom-trained AI chatbot provides instant 24/7 responses to customer questions using your trained data.

For a seamless support experience, SimpleBase's AI chatbot allows customers to request human support at any time.

SimpleBase Chatbot enables you to:

Key features include:

SimpleBase provides a sleek, modern, and user-friendly Knowledge Base that's super powerful. Using AI, you can create articles in seconds, translate them into multiple languages, and publish them on your own domain with your custom brand identity.

Engineered with a multilingual mindset, SimpleBase Knowledge Base allows you to add multiple languages, making content translation and publication straightforward.

Key features include:

SimpleBase is a complete support platform providing all the necessary tools for an effective customer support experience in one package.

With SimpleBase, streamline your support processes with an integrated suite of features, including AI-driven chatbots, a comprehensive Knowledge Base, and an intuitive ticketing system. This seamless integration ensures that your team can focus on delivering exceptional service and enhancing customer satisfaction and loyalty.

Additional Platform features include:

Plans & features

• Lifetime access to SimpleBase
• You must redeem your code(s) within 60 days of purchase
• All future Paid Plan updates
• Please note: This deal is stackable
• Help Desk with ticket management
• Customer Support: Resolve and assign tickets
• Inbound Email: Turn emails to support tickets
• Saved Replies, Notes and Working Hours
• No-code AI Chatbot
• Automatically train AI Chatbot with Knowledge Base articles
• Upload PDF files or crawl web pages for advanced training
• Handoff AI Conversations to a support agent
• See customer AI Chatbot session history
• Fully customizable Live Chat Widget
• One-line code to embed your website
• Offer Live Chat and AI Chatbot support in one widget
• Multilingual Knowledge Base
• Custom Domain and Branding
• Multiple Workspaces under one account
• Team Management: Invite your colleagues
• Analytics for Help Desk and Knowledge Base